Improving Cultural Competency in the Healthcare Setting
Additional Topic Areas CE for Pharmacist & Pharmacy Techs
Monograph
Course Summary
The United States is regarded as one of the most culturally diverse countries in the world. With diverse cultures also come challenges. This is particularly true for access to healthcare services across different segments of society. Health disparities can arise when explicit or implicit biases and prejudices are present in healthcare. One way to reduce health disparities is to cultivate cultural competence. Cultural competence is a clinician's ability to recognize that a patient's cultural influences shape their life and social interactions, and to respond to and acknowledge these influences. Intersectionality is a framework for understanding how social identities intersect, producing unique experiences of discrimination, privilege, and systemic inequality rather than simply summing individual forms of bias.
Define health disparities
Describe what is meant by cultural competency
Review patient characteristics such as race, gender, and sexual orientation, and describe how these groups can experience health disparities
Review how race, gender, and sexual orientation may overlap and interact, thereby creating privilege, discrimination, or oppression that may not be visible when considered alone
Identify tools to address discrimination and health disparities in the healthcare setting
Course Syllabus
- Introduction
- Diversity in the United States
- Cultural Diversity and Biases, Stereotypes, and Prejudices
- Cultural Diversity and Health Disparity
- Defining Cultural Competence
- Groups that Experience Health Disparity
- Race and Ethnicity
- HIV/AIDS and Infectious Disease Status
- Language: Limited English Proficiency (LEP)
- LGBTQ+ and Gender Identity
- The Impact of Intersectionality in Social Categories
- Assessing Cultural Competence
- Barriers to Health Equity and How to Overcome Them
- Communicating with Patients
- Cultural Humility
- Accommodate Patient Needs and Preferences
- Core Competencies for Pharmacy Staff
- Summary
- Read the course objectives and faculty planner disclosure
- Read the course material
- Complete the post-test with a minimum score of 70% and complete the course evaluation form.
- Results are automatically submitted to CPE Monitor
Faculty Planner Disclosure
The following individuals were involved in planning, developing, and/or authoring this activity: L. Austin Fredrickson, MD, FACP; Kristina (Tia) Neu, RN; Steven Malen, PharmD, MBA; and Pamela Sardo, PharmD, BS. None of the individuals involved in developing this activity has a conflict of interest or financial relationships related to the subject matter. There are no financial relationships or commercial or financial support relevant to this activity to report or disclose by RxCe.com or any of the individuals involved in the development of this activity.
Unlabeled Use Disclosures
The information provided in this course is general in nature, and it is designed solely to provide participants with continuing education credit(s). This course and materials are not meant to substitute for the independent, professional judgment of any participant regarding that participant's professional practice, including but not limited to patient assessment, diagnosis, treatment, and/or health management. Medical and pharmacy practices, rules, and laws vary from state to state, and this course does not cover the laws of each state; therefore, participants must consult the laws of their state as they relate to their professional practice. Healthcare professionals must consult their employer, healthcare facility, hospital, or other organization for guidelines, protocols, and procedures to follow. The information provided in this course does not replace those guidelines, protocols, and procedures, but is for academic purposes only, and this course's limited purpose is for the completion of continuing education credits. Participants are advised and acknowledge that information related to medications, their administration, dosing, contraindications, adverse reactions, interactions, warnings, precautions, or accepted uses is constantly changing. Any person taking this course understands that such a person must make an independent review of medication information before any patient assessment, diagnosis, treatment and/or health management. Any discussion of off-label use of any medication, device, or procedure is informational only, and such uses are not endorsed hereby. Nothing contained in this course represents the opinions, views, judgments, or conclusions of RxCe.com LLC. RxCe.com LLC is not liable or responsible to any person for any inaccuracy, error, or omission with respect to this course or course material.
Computer Hardware/Software Requirements
Please ensure the device you plan to use meets these requirements and specifications:
- Operating System: Windows 7,8,10, or 11 /Mac OS X 10.9 or later/iOS/Android
- Supported Browsers: Microsoft Edge, Firefox, Google Chrome, Safari, Opera
- A connection to the internet
- For Live Webinars or Conferences: GoToWebinar application for iOS, Android, Mac, or PC. You cannot 'call into' a live conference.
- Target Audience: Pharmacist, Pharmacy Tech
- Secondary Audiences: This educational activity is also for other healthcare professionals, such as nurses, physicians, or others who may be part of a healthcare team and may be interested in this educational topic. A healthcare team approach to patient care may be discussed in this activity, as applicable. No state board or professional organization has evaluated this activity to determine whether it meets the continuing education requirements of nurses, physicians, or other professions not listed under the “Target Audience” described above. Always verify with individual employers or supervisors whether they will accept this educational activity upon completion.
- Contact Hours: 2.00 (0.20 CEUs)
- Activity Release Date: 1/29/2026
- Activity Expiration Date: 1/29/2029
- Activity Type: Knowledge
- UAN: JA4008424-0000-26-012-H99-P
- Topic: Additional Topic Areas
- UAN Number: (Techs): JA4008424-0000-26-012-H99-T
- CeBroker Number: 20-1354806
Faculty:
Preview the Materials:
RxCe.com, LLC is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.
RxCe.com, LLC, offers pharmacy technician continuing education courses for PTCB recertification. Pharmacy technician courses are indicated both in the Target Audience description and the ACPE UAN which will end with a "T".